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Delivery & returns

Please Note

As the CDs are now for download only we cannot accept any returns or give refunds when using this method. Please make absolutely sure that you have the correct digital compatible cutting machine before you place an order.

It will normally be ready for download well within 24 hours. You will receive an aknowledgement by email from us that we have received your Paypal payment and that the download is being actioned. As soon as each download is then available, you will receive notifications from 'MAILBIGFILE.com' who host all of my CDs. You can click the download link & follow the on screen instructions. The CDs will be downloaded to your computer's DOWNLOADS folder by default.
The files will be available for you to download for 2 days. If that is insufficient time then please let us know and we can extend it for you. However if you ever need the link again in the future then please just contact us and we will send you a new link.

If you have not received your downloads within that time please contact us.
Could we also please just mention that we process these orders manually and do so during UK local time working hours. We work every day of the year and from about 8am to midnight. Thse times may vary slightly. If you order from a country with a different time Zone then you would need to wait until these hours UK local time before you receive your download link.

We do not send out actual CDs by this method. If you wish to have an actual CD posted to you then you must order through EBay at our shop 'Coco's cutting templates' (UK customers only).

We thank you for visiting to our website and wish you happy crafting.